Crucial Conversations Tools for Talking When Stakes Are High Second Edition

Filename: crucial-conversations-tools-for-talking-when-stakes-are-high-second-edition.pdf
ISBN: 9780071772204
Release Date: 2011-09-16
Number of pages: 288
Author: Kerry Patterson
Publisher: McGraw Hill Professional

Download and read online Crucial Conversations Tools for Talking When Stakes Are High Second Edition in PDF and EPUB The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive


Crucial Conversations Tools for Talking When Stakes Are High Second Edition

Filename: crucial-conversations-tools-for-talking-when-stakes-are-high-second-edition.pdf
ISBN: 9780071784948
Release Date: 2011-09-16
Number of pages: 288
Author: Kerry Patterson
Publisher: McGraw Hill Professional

Download and read online Crucial Conversations Tools for Talking When Stakes Are High Second Edition in PDF and EPUB Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how! The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to: Transform negative feelings into powerful dialog Make it safe to talk about almost anything Be persuasive, not abrasive Improve professional and personal relationships Impact productivity, quality, and safety in a positive way The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.


Crucial Conversations Tools for Talking When Stakes Are High Second Edition

Filename: crucial-conversations-tools-for-talking-when-stakes-are-high-second-edition.pdf
ISBN: 9780071771320
Release Date: 2011-08-19
Number of pages: 288
Author: Kerry Patterson
Publisher: McGraw Hill Professional

Download and read online Crucial Conversations Tools for Talking When Stakes Are High Second Edition in PDF and EPUB The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul® The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to: Prepare for high-stakes situations Transform anger and hurt feelings into powerful dialogue Make it safe to talk about almost anything Be persuasive, not abrasive


Crucial Conversations

Filename: crucial-conversations.pdf
ISBN: OCLC:605425445
Release Date: 2008
Number of pages:
Author:
Publisher:

Download and read online Crucial Conversations in PDF and EPUB


Crucial Accountability Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition Paperback

Filename: crucial-accountability-tools-for-resolving-violated-expectations-broken-commitments-and-bad-behavior-second-edition-paperback.pdf
ISBN: 9780071829311
Release Date: 2013-05-24
Number of pages: 336
Author: Kerry Patterson
Publisher: McGraw-Hill Professional

Download and read online Crucial Accountability Tools for Resolving Violated Expectations Broken Commitments and Bad Behavior Second Edition Paperback in PDF and EPUB Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft


Happy for No Reason

Filename: happy-for-no-reason.pdf
ISBN: 9781416547730
Release Date: 2009-03-03
Number of pages: 336
Author: Marci Shimoff
Publisher: Simon and Schuster

Download and read online Happy for No Reason in PDF and EPUB Everyone wants to be happy--yet so many people are unhappy today. What are they doing wrong? Clearly, a new approach is needed. Self-help guru Shimoff presents three new ideas and a practical program to change the way readers look at creating happiness in their lives: 1. Happiness is not an emotion, a spike of elation or euphoria, but a lasting, neuro-physiological state of peace and well-being. 2. True happiness is not based on what people do or have--it doesn't depend on external reasons or circumstances. 3. Research indicates that everyone has a happiness set-point. No matter what happens to a person, they will tend to return to a set range of happiness. This book shows how you can actually reprogram your set-point to a higher level.--From publisher description.


Difficult Conversations

Filename: difficult-conversations.pdf
ISBN: 9781101496763
Release Date: 2010-11-02
Number of pages: 352
Author: Douglas Stone
Publisher: Penguin

Download and read online Difficult Conversations in PDF and EPUB The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving From the Trade Paperback edition.


Crucial Conversations Skills

Filename: crucial-conversations-skills.pdf
ISBN: 9780071796262
Release Date: 2011-11-18
Number of pages: 624
Author: Kerry Patterson
Publisher: McGraw-Hill Professional

Download and read online Crucial Conversations Skills in PDF and EPUB How Do You Communicate When the Stakes Are High? Learn how with these TWO GROUNDBREAKING BOOKS in ONE eBOOK PACKAGE! In any organization, the best laid plans boil down to one simple thing: how well we come together to bring them to fruition. But more often than not, we end up dealing with people who come across as disagreeable, stubborn, or even obstructive. And emotions flare up. The only way to get things done is to step up to the plate . . . by stepping back from our emotions. Written by a team of experts from the world-renowned training firm VitalSmarts, these two books provide the skills you need to make every interaction fruitful and productive in even the most emotional situations. eBook package includes: CRUCIAL CONVERSATIONS The New York Times bestselling Crucial Conversations has sparked a revolution in how people communicate to achieve common goals. Now, the revised second edition builds on this decade-long legacy of success to get professionals at every level and in all professions talking with partners, bosses, employees, clients—not at them. Learn proven methods for turning the focus of hot-button discussions—job performance, customer satisfaction, interpersonal matters—away from subjective points of view and toward productive, mutually beneficial conclusions. “[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.” —from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People “The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.” —Mark Victor Hansen, co-creator of the #1 New York Times bestselling series Chicken Soup for the Soul® CRUCIAL ACCOUNTABILITY Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior--they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems--permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY: "Revolutionary ideas ... opportunities for breakthrough ..." -- Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." -- Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." -- Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." -- Soledad O’Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." -- Mike Murray, VP Human Resources and Administration (retired), Microsoft


Crucial Conversations

Filename: crucial-conversations.pdf
ISBN: 0393311023
Release Date: 1993-02-28
Number of pages: 156
Author: May Sarton
Publisher: W. W. Norton & Company

Download and read online Crucial Conversations in PDF and EPUB "May Sarton's provocative novel is about a wife who has outgrown her husband, and after twenty-seven years of marriage decides that she has had enough. . . . she is altogether believable." —The Atlantic


Listening

Filename: listening.pdf
ISBN: 9781317346760
Release Date: 2015-09-21
Number of pages: 304
Author: Debra Worthington
Publisher: Routledge

Download and read online Listening in PDF and EPUB Listening explores the process and role of listening in human communication as a cognitive process, as a social function, and as a critical professional competency. While introducing students the theory and research of listening scholarship, Worthington and Fitch-Hauser also help students to build practical skills and achieve the desired outcomes of effective listening.


Critical Conversations For Dummies

Filename: critical-conversations-for-dummies.pdf
ISBN: 9781118502471
Release Date: 2013-03-05
Number of pages: 336
Author: Christina Tangora Schlachter
Publisher: John Wiley & Sons

Download and read online Critical Conversations For Dummies in PDF and EPUB The easy way to communicate best when it matters most Most people are aware of the importance of handling critical conversations well. However, when it comes down to actually being in a difficult situation that calls for key communication skills, many do not know how to practically apply their own thoughts. Critical Conversations For Dummies is a step-by-step reference for the variety of crucial conversations life presents in the workforce. It's packed with strategies for preparing for high-stakes situations; being persuasive (not abrasive); knowing the value of assertive communication; resolving failed promises and missed deadlines; maintaining morale when firing staff; getting new employees off on the right foot; managing staff relations and strengthening team relationships; understanding audience needs and motivations to get positive results; altering confrontational language to cooperative language during difficult conversations; and building relationships in the face of conflict. Improve communication skills in crucial conversations Avoid common pitfalls and emotional tendencies Discover the benefits of success in crucial conversations This book is especially relevant to the hundreds of thousands of leaders who are tasked with multiple duties, whether addressing complex problems from stakeholders or achieving exceptional results from staff.


Influencer

Filename: influencer.pdf
ISBN: 0070222924
Release Date: 2007
Number of pages: 312
Author: Kerry Patterson
Publisher: Tata McGraw-Hill Education

Download and read online Influencer in PDF and EPUB Everyone wants to be an influencer. We all want to learn how to help ourselves and others change behavior. And yet, in spite of the fact that we routinely attempt to do everything from lose weight to improve quality at work, few of us have more than one or two ideas about how to exert influence. For the first time, Influencer brings together the breakthrough strategies of contemporary influence masters. By drawing from the skills of hundreds of successful influencers and combining them with five decades of the best social science research, Influencer shares eight powerful principles for changing behaviors principles almost anyone can apply to change almost anything.


Change Anything

Filename: change-anything.pdf
ISBN: 0349405409
Release Date: 2014-04-03
Number of pages: 288
Author: Kerry Patterson
Publisher: Piatkus Books

Download and read online Change Anything in PDF and EPUB A stunning new approach to how individuals can not only change their lives for the better in the workplace, but also their lives away from the office, including (but not limited to) finding ways to improve one's working relationship with others, one's overall health, outlook on life, and so on. For example, why is it that 95% of all diet attempts fail? Why do New Year's Resolutions last no more than a few days? Why can't people with good intentions seem to make consistent and positive strides in the way they want to improve their careers, financial fitness, physical fitness, and so on? Based upon the latest research in a number of psychological and medical fields, the authors of CHANGE ANYTHING will show that traditional will-power is not necessarily the answer to these strivings, that people are affected in their behaviors by far more subtle influences. CHANGE ANYTHING shows how individuals can come to understand these powerful and influential forces, and how to put these forces to work in a positive manner that brings real and meaningful results. The authors present an array of everyday examples that will change and truly empower you to reexamine the way you go about your business and life.


Brain Savvy Leaders

Filename: brain-savvy-leaders.pdf
ISBN: 9781426798344
Release Date: 2015-04-15
Number of pages: 232
Author: Charles Stone
Publisher: Abingdon Press

Download and read online Brain Savvy Leaders in PDF and EPUB Leadership demands constant reframing and reappraisal of the situation at hand. It requires focus, objectivity, honest appraisal of self and others, and evaluation of available resources. An effective Christian church leader must also align the congregation’s vision and practices with God’s vision and the teachings of Christ. Perhaps most importantly, the church leader must love others. Author Charles Stone uses recent neuroscience research to show how basic brain processes affect leadership. He writes in layperson’s language, with memory-boosting illustrations and acronyms, helping readers to increase productivity, handle stress, create and sustain healthy teams, and manage change in the church. Brain science complements and reinforces Christian teaching on life and leadership; Brain-Savvy Leaders equips readers to use that science as a tool for improvement for life and for the church. Brain-Savvy Leaders is… … the best book I have read on the brain science of healthy thinking and effective leadership. Dr. Stone has done an incredible job of balancing modern brain science with Biblical truth, making complex ideas simple to understand and providing practical tools to enhance mental performance. --Timothy R. Jennings, M.D, FAPA; President, Tennessee Psychiatric Association; Vice President, Southern Psychiatric Association; author, The God Shaped Brain: How Changing Your View of God Transforms Your Life … an engaging and fun read that's also insightful, informative, and practical. A valuable resource for spiritual leaders. --Golnaz Tabinia, neuroscientist and assistant professor, Carnegie Mellon University … will help you with emotional regulation, personal productivity, team collaboration and change management. It's a winner! --Dan Reiland, Executive Pastor, 12Stone Church, Lawrenceville, Georgia; author, Amplified Leadership … shares helpful tips on how to master leadership in the church. I needed this book. --Ron Edmondson, Senior Pastor, Immanuel Baptist Church, Lexington, Kentucky … can help you take your church to the next level and help you better align your leadership with God's desires. It will help you achieve greater focus and design more cohesive and collaborative teams. I highly recommend it. --Jeffrey M. Schwartz, M.D., author of You Are Not Your Brain and Brain Lock